Shipping, Returns & Refunds
FREE shipping and returns to Sweden on all orders.
We offer FREE shipping to Sweden on all orders to your nearest DHL Service Point, Budbee Box or Budbee Home Delivery.
FREE shipping to Europe on all orders over €300
We ship to all international destinations with UPS or other international carriers, see prices below:
- Belgium, Denmark, Finland, Netherlands: FREE shipping, 2-3 working days (Budbee Boxes)
- Belgium, Denmark, Finland, Netherlands: €8, 2-3 working days (Budbee Home Delivery)
- Europe: €20, 3-5 working days (UPS or DHL)
FREE shipping worldwide on all orders over €500
We ship to all international destinations with UPS or other international carriers, see prices below:
- North America: €30, 5-7 working days (UPS, TNT or Postnord)
- Asia and Middle East: €40, 5-10 working days (UPS, TNT or Postnord)
- Rest of the World: €50, 7-14 working days (UPS, TNT or Postnord)
IMPORTANT NOTE: We do not cover shipping costs for returns and/or refund additional duties, taxes, or any additional charges, that may incur.
Return of online purchases
We offer 14 days of return and refund as per European Law on all online orders, including sale items and items bought from our Odd Stock.
Return of in-store purchases
Sale items purchased in-store are not refundable. We only accept a return/refund on regular priced items.
How to return
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept items that are intimate goods or Gift Cards. The exception is underwear or swim shorts that are not tried on, and their package returned unopened.
To complete your return, we require a receipt or proof of purchase. Please send the item together with the invoice or order confirmation and specify the reason for the return to the address below:
Lund & Lund AB
Sturegatan 12
11436 Stockholm
Sweden
IMPORTANT NOTE: To prevent any additional customs charges, when shipping back items outside the EU, please mark the parcel "Returned goods", original tracking number and our EORI number: SE5563745545.
Exchanges
If you need to exchange your item, please contact us at shop@lundochlund.se and return your item as described above. Once the return is accepted, make a separate purchase for the new item.
Refunds
Once your return is received, inspected and approved, your refund will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account balance. Then contact your credit card company and your bank. There is often some processing time before a refund is shown in your account.
If you’ve done the above and you still have not received your refund yet, please contact us at shop@lundochlund.se