Our measurements are made on products laying flat and presented in centimetres (cm).

JACKETS AND COATS

Sleeve: From the shoulder seam down to the bottom of the sleeve.
Chest: From the bottom of one armhole across the chest to the bottom of the opposite armhole.
Waist: From one side of the jacket across to the other (natural waist/smallest width).
Shoulder width: From the seam of one shoulder across to the seam of other shoulder.
Back length: From the collar down to the bottom of the jacket or coat.

TROUSERS AND JEANS

Waist: From one side of the waist to the other.
Rise: From the crotch seam to the top of the waistband. 
Thigh: Across the thigh (10 cm below the crotch).
Knee: Across the knee (33 cm below the crotch).
Inside leg: From the crotch seam to the bottom of the leg opening.
Leg opening: Across the leg opening.

SHIRTS AND POLOS

Sleeve: From the shoulder seam down to the bottom of the sleeve.
Chest: From the bottom of one armhole across the chest to the bottom of the opposite armhole.
Waist: From one side of the shirt across to the other (natural waist/smallest width).
Shoulder width: From the seam of one shoulder across to the seam of other shoulder.
Back length: From the collar down to the bottom of the shirt.

 

Shipping

We ship worldwide using trusted carriers such as FedEx, DHL and PostNord. All orders are dispatched from Stockholm, Sweden.

Free shipping is available on most international orders above a certain value depending on destination.

Delivery times are estimates and may vary depending on destination. We aim to dispatch orders the same day whenever possible. Orders are packed and shipped during our store opening hours, Monday to Friday between 10:00 and 18:00 (CET). Orders placed after 16:00 on Fridays will be dispatched the following Monday.

Shipping costs and delivery options will always be clearly displayed at checkout based on your destination.

All orders are shipped to the nearest service point based on the shipping address provided at checkout.

Please note: the available carriers and service-point options may vary depending on destination and local network coverage.

Sweden & European Union (No import duties)

Orders shipped within the European Union are not subject to import duties or additional taxes. Orders are shipped using DHL, FedEx or PostNord depending on destination.

Delivery time:

• PostNord Parcel Locker: 1–3 business days
• DHL Freight: 3–5 business days
• FedEx Economy: 3–5 business days

• FedEx Priority: 1–3 business days
  

Shipping fees shown at checkout are per order and based on destination and selected service.

Region	DHL	Postnord
Sweden	Included	Included

 

EU Pricing in SEK

Region	FedEx Priority	DHL
EU - Under 3000sek	230 SEK	170 Sek
EU - Over 3000sek	100 SEK	Included

Non-EU Countries – Import duties may apply

Orders shipped outside the EU are sent DAP (Delivered At Place).

This means import duties, VAT, and handling fees may be charged by your local customs authority upon delivery.

Delivery time:

• PostNord Parcel Locker: 1–3 business days
• FedEx Economy: 3–5 business days

• FedEx Priority: 1–3 business days

Please note: for non-EU destinations, customs authorities may require payment before delivery. These charges are not controlled by Lund & Lund and are non-refundable by Lund & Lund.

Orders below £300, 250 CHF, $400, 3000 NOK

Region	FedEx Economy	FedEx Priority	Postnord
UK	£15	£19	X
North America	$35	$40	X
Switzerland	20 CHF	25 CHF	X
Rest Of the world	350 Sek	450 Sek	x
Norway	X	200 NOK	150 NOK

Orders Over £300, 250 CHF, $400, 3000 NOK

Region	FedEx Economy	FedEx Priority	Postnord
UK	Include	£10	X
North America	Include	$10	X
Switzerland	Include	10 CHF	X
Rest Of the world	Include	200 SEK	X
Norway	X	100 NOK	Include

Pick up in store

We offer pick up in store, Once your order is ready to collect, you will receive an email notification. Orders are prepared during our store opening hours, Monday to Friday between 10:00 and 18:00 (CET).

Please bring your order confirmation when collecting your order.

Orders must be collected within 14 days from the time you receive the pickup notification. If the order has not been collected within this period, and we have not heard from you regarding an extension, the order will be cancelled and refunded.

If you need more time to collect your order, please contact us and we will be happy to assist.

Please note that orders placed online and collected in store are still considered distance purchases, meaning the standard 14-day return policy applies.

The 14-day return period starts from the day you (or someone on your behalf) collects the order.

Returns

Return of online purchases We offer 14 days of return and refund as per European Law on all online orders, including sale items and items bought from our Odd Stock. Your item must be unused and in the same condition that you received it, including the original packaging.

The 14-day return period starts from the day you receive your order (or collect it in store for Click & Collect orders).

You may handle and try on items as you would in a physical store. However, you may be liable for any diminished value if the item has been used or handled beyond what is necessary to establish its nature, characteristics and functioning.

Return of in-store purchases Sale items purchased in-store are not refundable. We only accept a return/refund on regular-priced items. We do not accept items that are intimate goods or fragrances. The exception are intimate goods or fragrances that are not tried on, and their package returned unopened. 

For hygiene reasons, sealed items (such as intimate goods and fragrances) can only be returned if the seal is unbroken and the packaging is unopened.

How to return To return your order, please send a request with your name and order number to shop@lundochlund.se, and we will provide you with a return shipping label. As a customer, you do not need a commercial invoice, as we provide it digitally to the shipping company. Please note that we do not accept returns sent without our provided return label. All returns must be shipped using the return label issued by us — returns sent independently, without our label, will not be accepted or refunded. 

To ensure correct customs handling and tracking, we strongly recommend using our return label.

If you wish to return using your own shipping method, please contact us in advance for written approval and instructions. Returns sent without tracking and/or without prior approval may not be eligible for a refund if the parcel is lost in transit.

IMPORTANT NOTE: Orders within the European Union are shipped DDP (Delivery Duty Paid), meaning that taxes and duties are included in the final price. For countries outside of the EU we ship DDU (Delivery Duty Unpaid). That means you might be liable to pay tax and duty upon receiving your package. If applicable, you will be responsible for paying these costs before your item can be delivered.

Return costs Please note that the cost of the return label will be deducted from the total refund amount, see prices below:

• Sweden: 100 SEK for DHL or PostNord
• Norway: 150 SEK for PostNord or FedEx
• Europe: 200 SEK for FedEx or DHL
• UK: 200 SEK for FedEx
• North America: 400 SEK for FedEx
• Asia and the Middle East: 500 SEK for FedEx
• Rest of the World: 600 SEK for FedEx

These return-label fees reflect the cost of return shipping and will be deducted from the refund for online returns made under the right of withdrawal (change of mind).

Refunds Once your return is received, inspected and approved, your refund will automatically be applied to your original method of payment. There is often some bank processing time before a refund is shown in your account.

Refunds for online orders include the item price and the original outbound standard shipping cost (if paid). If you selected a premium shipping option (e.g., express), only the cost of the standard shipping option will be refunded.

We may withhold the refund until we have received the returned goods, or you have supplied evidence of having sent back the goods.

Refunds will be processed no later than 14 days from the day we are informed of your decision to return, provided the returned goods (or proof of return) have been received.

International duties & taxes 

IMPORTANT NOTE: Orders within the European Union are shipped DDP (Delivery Duty Paid), meaning that taxes and duties are included in the final price. For countries outside of the EU we ship DDU (Delivery Duty Unpaid). That means you might be liable to pay tax and duty upon receiving your package. If applicable, you will be responsible for paying these costs before your item can be delivered.
Orders within the EU are not subject to import duties.
For non-EU destinations, orders are shipped DAP (Delivered At Place): local import VAT, duties and handling fees may apply and are the responsibility of the customer.

Exchanges You cannot exchange for a different item. Return your item as described above, then make a separate purchase for the new item.

Shipping Policy
Return, Refund and Exchange Policy